Contact Us

Customer Support

Need help? Start by checking our Frequently Asked Questions for quick answers.

Our team is available Monday through Friday, 9:00 AM – 6:00 PM EST. We are closed on weekends and holidays. Please allow 2–3 business days for a response.

When contacting us, please include relevant details such as:

• Your mailing address
• Product model name
• Product size
• Product color

U.S. Ecommerce Customer Service

Phone: 1-877-358-2239

Email: customerservice@giro.com

Hours of Operation

Monday – Friday: 9:00 AM – 6:00 PM EST

Closed on weekends and the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day (Friday & Monday)
• Juneteenth
• Independence Day (July 4th)
• Labor Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

European Headquarters Customer Service

Adventure Sports Group Europe S.L.U.

C/Canudas, 13 (P.E. Mas Blau)

08820 El Prat de Llobregat (Barcelona), Spain

Phone: +34 931 458 000

Fax: +34 931 458 001

General & Employment Inquiries: contact.uk@giro.com

Hours of Operation

Monday – Thursday: 8:30 AM – 6:00 PM

Friday: 8:30 AM – 5:00 PM

Warranty & Product Support

U.S. Warranty Service

Phone: 1-800-456-2355

Email: customerservice@giro.com

European Warranty Service 

Germany & Austria: kundenservice@giro.com

Other Regions: europefeedback@bellgiro.com

If your product was purchased outside the U.S., please contact the retailer where it was purchased. For additional support, email the appropriate regional contact above.

Warranty Requests

Please complete the warranty form or email a photo of the issue and a description to: customerservice@giro.com

Contact Form

Fill out a contact form here. To reach us via email, please complete the form below. All fields are required:

• First Name
• Last Name
• Email Address
• Phone Number
• Subject
• Order Number
• Model Number
• Message