FAQ's

Orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.

Visit our Order Status Page or contact Customer Service at 1-800-456-2355.

Currently, Giro only ships to physical addresses within the United States. For international purchases, please visit your regional Giro site or contact your local retailer.

Giro is available for Live Chat, Monday-Thursday, from 7 AM to 5 PM, and on Fridays from 7 AM to 4 PM PST. Just click on the Support widget located at the bottom left corner of our website during those hours.

We're sorry you're having trouble with your order. For any questions about shipping, please contact Giro Customer Service via email at contact.uk@giro.com.

Giro's customer service hours are Monday-Thursday, 7 AM to 5 PM, and Fridays 7 AM to 4 PM GMT

Yes. Having an account on the Giro website allows for faster and easier checkout, quick access to your order history, and quicker customer service.

Please fill out all fields on our Account Register page to create your Giro account now.

You can update your email address by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.

You can update your account password by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.

You can view your order history by following the steps below:

1. Log in to your account
2. Hover over your profile icon
3. Click Order History.

Yes, you will have the option of using your Apple Pay account during checkout, directly in the cart, or on the product page itself. Simply click on the Apple Pay button on a compatible mobile device or the web in Safari and proceed through the checkout options.

Foxracing.ca

eGift Cards can be applied at checkout on foxracing.ca during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.

Want to purchase a Fox Racing eGift Card? Visit the Fox Racing Gift Cards page.

In Store

Gift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.

Visa, Mastercard, Amex, Discover, Diners Club, PayPal, Apple Pay and Klarna. Learn more about Klarna interest-free installment payments.

Your card will be authorized upon placing the order and the authorization will settle upon shipping your order. When an order contains a the purchase of a Digital Gift Card, the value of the Digital Gift Card will be settled upon placing the order.

Yes, we use a tokenized system so no credit card information is stored in our systems.

Yes, you will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.

You can find all of our sizing information, including charts, on our Size Guide page.

We currently do not offer free return shipping labels. Log in to your account view your order and access your label.

Once your package is received by our warehouse, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.

Standard Policy

If you are not 100% satisfied, you can return your order for a full refund within 28 days of the order's receipt date. Items must be unused, unwashed, in the original packaging with all original tags, and, if applicable, with the protective liner intact on swimwear and intimate clothing. Visit our returns policy page for more details.

Visit our Return Policy page for more details.

To initiate a return, click the button below. This will bring you to the login page where you can either login or fill out your order information and start a return.

Start a Return

We, unfortunately, do not process any direct exchanges at this time—there is no exception to this process. If you would like to substitute any items, please return the item as stated in our Returns Section, then simply place a new order online for the items you would like as replacement.

You can cancel orders that haven't entered the fulfillment process yet. Please contact contact.uk@giro.com to cancel your order. Please include your order number and cancellation request in the email.

Unfortunately, at this time, we are unable to make any changes to an order after if it has been placed; however, if you contact us before the order has been processed, we may be able to cancel the order, allowing you to make a new order with the needed updates.

Once your returned package is received by our warehouse, it may take 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.

Giro products are warranted to be free from defects in workmanship and materials for one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations, or if used other than the manner intended. Giro makes no other express warranties or guarantees. Visit our Warranty page for more details.

Orders received before 2:00 PM are processed immediately and shipped the same day.

You can also check the status of your order here. You will only need your order number, the email associated with it, and the billing ZIP code. Additionally, be sure to keep an eye on your inbox. You will receive two emails as your order makes its way to your door:

1. An order confirmation email confirming that we have received your order.
2. A shipping confirmation email once the goods are on their way.

To check the status of an existing order at any time, see our check order status page. You will need your order number, order email, and billing zip code.
Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.

You will receive an email 21-30 days after your purchase with a chance to review the items you have purchased, and you can also leave a review right on the product page, online.

At this time, we do not match prices on any products. Sorry for the inconvenience.

Orders placed before 1pm are processed and shipped the same day.

You can also check the status of your order here. You will just need your order number, order email, and billing zip code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:

1. An order confirmation email confirming we received your order, and

2. A shipping confirmation once your goods are en route.

Our website does not accept orders placed outside of Europe, orders placed with an international debit/credit card or orders that are billed and/or shipped outside of Europe. All 3 criteria must be met in order to process an order.

Orders are processed and shipped Monday through Friday. Orders placed on weekends and holidays will be processed the next business day. Please allow 5-7 business days for your order to be processed before shipping. Shipping times are estimates.

We currently do not ship to PO boxes in Europe.

Ground shipping is currently $8.99, 2-Day is $19.99, and Next Day is $29.99. These rates are for the Mainland United States only.
Visit our Shipping Info page for more details.

We do not currently ship to APO in Europe.

Giro does not currently offer back ordering.

Whoops, sorry about that! Things sell out fast sometimes, and we'd hate for you to miss out on the next big drop or restock. The best way to ensure that doesn't happen is to join our email list—that way, you'll be among the first to know when the new stuff hits the site.

There are currently four ways to get on the list:

1. Visit our join Fox page, or
2. Scroll to the bottom of our site and enter your email where it says SIGN UP, or
3. Subscribe via a site pop-up message, or
4. Opt-in to the mailing list during the order check out process.

The best way to find the best fit for you is to check a Giro Size Chart.

If an item has gone on sale on foxracing.com or received a price change within 14 days of your purchase date, we will honor the price adjustment. Please email customerservice@foxracing.com with your order number to receive a price adjustment. For purchases made after a sale has ended, no price adjustments will be honored.

Purchases made in-store during online-only sales are not eligible for price adjustment, and vice versa. For information on our return policy please click here.

We do not price match 3rd-party retailers' offers at this time.

A cookie is a small amount of data that’s sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

You need to enable cookies on your browser to enjoy all the shopping features on the Giro website. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your account information. If you share your computer with others and you don’t want them to have access to your account information, remember to log out of your Giro account before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.

If you’d prefer not to receive emails from Giro, simply click the unsubscribe link found in the footer (at the bottom) of any Giro promo email in your inbox, and we’ll take you off the list.

You can sign up for all Giro alerts on our Join Giro page. Here you will able to sign up for Email messages.

Yes, Giro offers crash replacement for helmets and select apparel. Contact Customer Service with details and photos of the damaged item.

Giro products are covered by a one-year limited warranty against defects in materials and workmanship. For details, visit our Warranty Page.

Use our Helmet Fit Guide to find the best fit based on your riding style and head measurements.

MIPS (Multi-directional Impact Protection System) is designed to reduce rotational forces during angled impacts. Many Giro helmets are equipped with MIPS for added protection.

Helmets should be replaced every 3–5 years, or immediately after a crash or visible damage.

No. Painting or modifying your helmet may compromise its safety and void the warranty.

Giro shoes support both 2-bolt (SPD-style) and 3-bolt (Look-style) cleat systems. Check product specs for compatibility.

Yes, Giro shoes are compatible with most custom orthotics.

Use a damp cloth and mild soap. Avoid submerging or machine washing.

Refer to the product manual or visit our Goggle Lens Guide for step-by-step instructions.

VIVID enhances contrast and definition while reducing eye strain and improving visibility in varying light conditions.

Try select Giro apparel risk-free for 60 days. If you're not satisfied, return it for a full refund.

Follow care instructions on the label. Most items can be machine washed cold and air dried.

Yes, Giro offers custom kits for teams and events. Contact us for more details.

Industry professionals can apply via our Pro Deal Page. Eligibility is subject to verification.

No. Pro Deal, Employee Purchase, and other special program orders do not qualify for free shipping.