Return Policy / How to Info
Only orders placed through Giro.com are eligible for return through Giro. If you purchased a Giro product through one of our retail partners, please return that item directly through that store. Alternatively, you can not exchange a Giro product that you purchased through our website at a Giro retail partner.
Completing a Return Form:
Go to our Return/Exchange Center and fill out an online Return Form in its’ entirety to begin the return process . Be sure to have a copy of your web order # in order to complete this form. Once entered, you will be able to review all eligible orders and select the items you wish to return.
Upon successful completion of this form you will receive a confirmation email with a RA# (Return Authorization #) and instructions as to how to access and print a return shipping label to ship your product back to Giro.
All products must be returned to our warehouse within 30 calendar days of the issuance of the Return Authorization Number, with your RA#, new, unused and in original unmarked packaging including any accessories, manuals, documentation and registration that was included with the product that you received it in.
Return Mailing Labels:
The return mailing labels obtained from our online Returns and Exchanges Center are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect item, etc.), we’ll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
Receiving a refund:
Once we receive the product at our Warehouse with RA# and confirm the product meets the criteria for a return, we will refund your credit card within 3-5 business days from the time it is received. Refunds will be for the amount you paid for the product(s) you purchased minus a $7.99 restocking fee. Original freight charges and any handling fees you incurred at the time of purchase will not be refunded.
If the item being returned is in result of our error, you will be refunded for all applicable charges you incurred including shipping and will be charged a restocking fee.